Returns Policy 2016 – 2017
Hopefully you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
14 Day returns policy
You can return unwanted goods under our 14 day returns policy. Items should be unused, and in a perfect saleable condition, in its original packaging and with all component parts and any promotional items received. You should include your proof of purchase and a completed returns form below. Your refund cannot be issued if the product is not returned in perfect condition.
If the item is faulty, please contact us to tell us about the problem via firstname.lastname@example.org. We will either refund the original
purchase price or provide a replacement once the faulty item has been received. Faulty goods must also follow our 14 Day returns policy. Please make sure that you return all component parts and any promotional items received. You should include your proof of purchase and a completed returns form below.
Refunds and replacements
Provided the above conditions have been met, we will refund the original payment of the item or replace the item. Unfortunately, we are unable to refund the cost of postage.
Please ensure you obtain a Proof of Return Stamp (this may be required should there be a problem with your return). Please use a reliable postage method with tracking when returning the item. We use www.myhermes.co.uk
Click for returns policy form: RETURN POLICY